Refunds & Returns

Your Happiness is Our Priority

We want you to love everything you order from Lunara. If something isn't quite right, doesn't fit, or didn't meet your expectations, we are here to make things simple and stress-free. When you reach out to us, you will always be assisted by a real person—no AI, no chatbots, just pure human care dedicated to ensuring you are happy with your experience.

Return Eligibility

We happily accept returns within 30 days of delivery for most items in their original condition. To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the same condition that you received them.
  • Items should be in their original packaging with all attached tags and accessories whenever possible.

Non-Returnable Items

To maintain high standards of hygiene and quality, the following items cannot be returned:

  • Gift cards
  • Downloadable products
  • Personalized or custom items
  • Final sale items (unless defective)
  • Intimate apparel and swimwear

Easy Step-by-Step Return Process

We strive to make returns as seamless as possible. Here is how to initiate yours:

  1. Reach Out: Contact our customer care team at support@lunara-co.com with your Order Number to request a return authorization. A member of our team will personally guide you through the next steps.
  2. Pack Your Items: Pack the item securely in its original packaging if possible.
  3. Include Details: Include your order number and the reason for your return inside your package so we can process it quickly.
  4. Ship It Back: Send the item to the address provided by our support team in your return authorization email.

Refunds & Processing Time

Your peace of mind matters to us. Once we receive and inspect your returned item, we will immediately send you an email to notify you of the status of your refund.

  • Approval & Credit: If approved, your refund will be issued to your original method of payment within 5 to 7 business days.
  • Bank Processing: Please note that depending on your financial institution, it may take an additional 2 to 5 business days for the funds to officially post to your account.

Exchanges

To get your hands on the right size or color as quickly as possible, we process exchanges via return and reorder. Simply return your original item for a full refund and place a new order for your preferred item anytime!

Damaged, Defective, or Incorrect Items

We take immense pride in our quality, and we are so sorry if your order arrived in less-than-perfect condition! If you received a damaged, defective, or incorrect item, please reach out to us right away at support@lunara-co.com with photos of the item and packaging.

We will take complete ownership, prioritize your request, and make it right immediately at zero extra effort for you.

Return Shipping Costs

  • Our Responsibility: If your item is damaged, defective, or incorrectly sent, we will provide a prepaid shipping label for your return. Your satisfaction is our goal, and you will never pay to fix our mistake.
  • Customer Responsibility: For all other standard returns (such as a change of mind or selecting a different size), customers are responsible for the direct cost of return shipping.