Shipping Policy

Your Happiness is Our Priority.

We want your shopping experience with Lunara to be seamless and delightful from checkout to your doorstep. If you ever have questions or need assistance with your delivery, our customer care team is always standing by to help—with 100% real human support. No AI, no chatbots, just pure care from a team that wants you to be completely happy.

Order Processing Time

• All orders are carefully prepared and processed within 1 to 3 business days (Monday to Friday) after you receive your order confirmation email.
• As soon as your order ships, we will send you a shipping confirmation email complete with tracking details so you can follow its journey.

Shipping Destination & Rates

We currently offer one standard shipping method and are proud to provide FREE shipping on every single order!

 

Destination	Shipping Method	Cost	Estimated Delivery Time
United Kingdom	Standard Delivery	FREE	5 – 10 business days (Mon–Fri)

 

International Shipping Note: We currently ship exclusively across the United Kingdom, but we have global expansion in mind! If you are located outside the UK, stay tuned as we work on bringing Lunara to your region soon.

Tracking Your Package

Once your package leaves our facility, you will receive a shipping email containing your tracking number.

Please allow 24 to 48 hours for tracking updates to activate in the carrier’s system.

Shipping Delays & Our Commitment

While we do everything in our power to ensure your order arrives on schedule, shipping times may occasionally be affected by peak holiday volumes, weather conditions, or carrier delays beyond our control.

If something feels wrong, your tracking hasn't updated, or your package is taking longer than expected, please don't hesitate to reach out to us at support@lunara-co.com. We will personally look into it, keep you updated, and make sure you are fully taken care of!